Job Duties
 Installs, configures, and supports desktop PCs, thin clients, and laptops with client operating systems, client network configurations, host security, remote access, line of business applications, and office productivity
software applications.
 Utilizes system event logs to administer, troubleshoot, and resolve host client issues; utilizes client and server tools to patch operating systems and software applications; installs, uninstalls, and upgrades system hardware and software.
 Configures and supports user access to SharePoint Online and OneDrive resources.
 Configures and troubleshoots local and network multi-function printers, copiers, and scanning devices.
 Supports, maintains, and configures physical and virtual servers for file or print sharing and application hosting.
 Administers client-server virtual machine images and duplicates images, creates image templates, and makes virtual machines available for end users’ access and use.
 Coordinates hardware repair activities with vendors and AOPC/IT staff and diagnoses hardware and software problems with vendor phone support.
 Utilizes tools such as Systems Center Configuration Manager for client systems management, application deployment, virtual application deployment, asset management, and remote client assistance; utilizes tools for remote end-user support.
 Configures and supports client wireless connections on laptops, iPads, iPhones, Air Cards, and other SmartPhone
devices.