The Senior Database Administrator is an expert in SQL Server database systems, configuration best practices, and performance optimizations. They are responsible for proactively monitoring production database systems, resolving performance issues, optimizing existing systems and collaborating with the development and operations teams. They coordinate database deployment tasks with project managers and work closely with the development and operations teams on database projects. They serve as an authority on database best practices and inform proper database design, implementation, configuration, security, backup and maintenance.

This role is a technical position primarily responsible for implementation, upgrades, troubleshooting, on-going maintenance and administration of the contact center systems, voice network, and other related applications.